NOTE: Click here to download the full version of the "Airport Check-In Kiosk Software" Project Charter in the MS Word format.
Project "Airport Check-In Kiosk Software"
Problem/Opportunity Statements
O: Divert the customer traffic away from check in attendants, thus reducing the costs
O: Better quality of service - higher availability
O: Faster passenger processing
Objectives
ABC Software Systems shall study, configure and implement the Airport Check-In Kiosk software system for XYZ Airlines by September of 2010. The project scope shall consist of the following features:
Table 1
|
Feature ID |
Feature Description |
|
F 1.0 |
Kiosk Menu |
|
F 2.0 |
Traveler Identification |
|
F 3.0 |
Traveler Reservation Search |
|
F 4.0 |
Confirm or Change Seat |
|
F 5.0 |
Pay for Luggage |
|
F 6.0 |
Print Boarding Pass |
|
F 7.0 |
Navigation |
NOTE: ABC Software is responsible for the delivery of the check-in software; actual kiosk hardware shall be procured, designed and delivered independently by XYZ Airlines and its vendors.
ROM Budget and Schedule
Budget - $100,000 +/- 50,000
Timeline - 6 +/- 2 months
Importance Factors
Scope and Quality - 50%,
Budget - 30%,
Time - 20%
Project Feasibility
The Airport Check-In Kiosk software project is expected to generate the following benefits for the XYZ Airlines:
- XYZ Airlines is expecting to decrease its check-in costs by 15-20%
- Company is expecting an improvement in the levels of customer service
Stakeholder Register
Table 2
|
Title |
Name |
|
Project Manager - ABC |
Dennis Samons |
|
Business Analyst - ABC |
Alma Lupo |
|
VP Product Development - ABC |
Harold Melanson |
|
VP Professional Services - ABC |
Jacob Therrien |
|
VP Customer Care - XYZ |
John Hetrick |
|
Manager Marketing - XYZ |
Irma Eller |
Risks
Table 3
|
Risk ID |
Risk Description |
|
R1 |
Initial scope of the project may be too limited to include all the required functionality |
|
R2 |
Possible changes in government regulations |
|
R3 |
Will have to rely of the process description provided by the XYZ employees rather than input from actual travellers |
Assumptions
Table 4
|
Assumption ID |
Assumption Description |
|
A1 |
It is assumed that ABC project team will have access to additional SMEs from the XYZ Airlines |
Constraints
Table 5
|
Constraint ID |
Constraint Description |
|
C1 |
Aggressive timeline |
|
C2 |
Budget is capped at $150,000 |
|
C3 |
Updated SOP and Training must be delivered in order for this project to succeed |
This is an excerpt from my new book “Project Scope Management: A Practical Guide to Requirements for Engineering, Product, Construction, IT and Enterprise Projects” that is being published by CRC Press The book should soon be available on Amazon an on the CRC Press website.
About the Author
Jamal Moustafaev, MBA, PMP – president and founder of Thinktank Consulting is an internationally acclaimed expert and speaker in the areas of project/portfolio management, scope definition, process improvement and corporate training. Jamal Moustafaev has done work for private-sector companies and government organizations in Canada, US, Asia, Europe and Middle East. Read Jamal’s Blog @ www.thinktankconsulting.ca
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Jamal is an author of two very popular books: Delivering Exceptional Project Results: A Practical Guide to Project Selection, Scoping, Estimation and Management and Project Scope Management: A Practical Guide to Requirements for Engineering, Product, Construction, IT and Enterprise Projects.